Employee Assistance Program

Employee Assistance Program

Globally, employees are faced with the increasing challenge of maintaining a healthy balance between being effective and productive on the job while maintaining their desired quality of life at home. The demands of modern business usually necessitates long working hours, short deadlines with fewer resources. This has resulted in an increase in unmanaged stress and related illnesses within the work place.

A recent survey of 35 organizations by the non-profit Institute of Health and Productivity Management (IHPM) showed that psychological health conditions are the number one health-related reason for lost productivity in the workplace. In the workplace, these psychological health problems are more likely to manifest in behaviors such nervousness, restlessness, or irritability. They could also present as physical complaints, such as a preoccupation with aches, pains, fatigue and troubled/ sleepless nights. These employees may become passive, withdrawn, aimless, and unproductive and it may result in exits from the organization without any apparent reason. They also may be fatigued at work, partly as a result of the mood disorder or due to troubled/ sleepless nights.

Management today realize that employees’ personal lives definitely have an impact on work performance, and are taking steps to proactively manage the impact of stress on the work.

Increasing individual resilience is the key to productivity, efficiency of service delivery and cohesiveness amongst employees. This resilience can be achieved by individuals becoming more self-aware, thus enabling them to be more attuned to changes in their emotional and psychological states, both on a personal and work based level.

Evidently, the cost of wellness cannot be quantified however the investment made on the psychological wellbeing of employees has proven to represent an investment that will pay off — not only in healthier employees, but also for the company’s subsequent bottom-line.

At Tranquil and Quest our business is to make your employees to be more engaged in your business through a more comprehensive approach to employee wellbeing.


Employee Assistance Programme (EAP) is an employee benefit program offered by employers. EAP is intended to help employees deal with personal problems that might adversely impact their work performance, health and well-being. EAP generally include assessment, short-term counseling and referral services for employees and their immediate family.

Supervisors may also refer employees (supervisor referral) based upon unacceptable performance or conduct issues.

Some of the challenges that this service is available to help with include:

Substance abuse

Workplace stress

Health care concerns

Financial or non-work-related legal concerns

Marital/Family/personal relationship issues

The services to be provided include

1-3 In-person consultations per individual

Unlimited e-mail and telephone consultations

Customized online risk assessment tools and resources

Employee self-help literatures

Posters and brochures

Lunch and learn presentations

 Health fair participation

Critical incident stress debriefings (CISDs) for traumatic workplace events

Quarterly management information


Various success stories in organizations who integrated EAP into their health plan for staff show that

  1. Your business is viewed by the employee as one that cares for their well being which invariably improves their commitment to the business.
  2. It provides quick and confidential assistance.
  3. It helps resolves conflicts and reduces the need for escalations.
  4. It helps reduce absenteeism and possibly staff exits.
  5. It improves productivity.
  6. Reduction in cost arising from medical utilization.
  7. The management of the information that is generated through EAP can be used proactively to target ‘hotspots’ within the organization and it can then guide the organization to the best practice solution, which can help reduce or eliminate such issues


Our business is to keep your employees healthy and engaged in your business.”